Hourglass Solutions (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit signwithhourglass.com or interact with our services.
By using our website, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, mailing address.
- Account & Transaction Information: Service history, payment information (processed securely via third-party payment processors).
- Communications: Emails, text messages, or other messages sent to us.
- Device & Usage Information: IP address, browser type, operating system, pages visited, and actions taken on the site (collected via cookies, Google Analytics, and similar tools).
- Marketing Interaction Data: Information about how you interact with our marketing, including Facebook/Meta ads.
We do not knowingly collect information from individuals under the age of 13. If you believe we have collected such information, contact us immediately and we will delete it.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and improve our services.
- To communicate with you regarding your account, projects, or inquiries.
- To send account notifications, delivery updates, and customer care messages.
- To analyze site usage and improve website performance (via Google Analytics).
- To deliver relevant advertising and measure campaign performance (via Facebook/Meta Pixel and related tools).
- To comply with legal obligations and enforce our terms.
3. Data Sharing
- We do not sell or rent your personal information to third parties for their own marketing purposes.
- Mobile opt-in and consent information is never shared with any third party for any purpose.
- We may share your information with:
- Service providers who perform services on our behalf (e.g., analytics, email delivery, payment processing).
- Advertising platforms (e.g., Facebook, Google) to deliver targeted ads, subject to your consent where required.
- Legal authorities if required by law or necessary to protect our rights.
4. Messaging Terms and Conditions
By providing your phone number and agreeing to receive texts, you consent to receive text messages from Hourglass Solutions, from 844-544-6552 regarding account notifications, customer care, and delivery notifications.
- Consent is not a condition of purchase.
- Message frequency varies.
- Message & data rates may apply.
- Reply STOP to unsubscribe or HELP for assistance.
- Contact us at 844-544-6552 or team@signwithhourglass.com for further help.
- Mobile opt-in data is never shared with third parties.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Recognize your browser or device.
- Understand how visitors use our site (Google Analytics).
- Deliver personalized ads (Facebook/Meta Pixel, Google Ads).
Google Analytics
We use Google Analytics to collect information about how visitors use our site. This may include IP addresses, browser details, and on-site behavior. Google Analytics uses cookies to track this information. You can opt-out by installing the Google Analytics Opt-Out Browser Add-On or adjusting your Google Ad Settings.
Facebook/Meta Marketing Tools
We use the Facebook Pixel and related Meta tools to measure ad performance and show you relevant ads. Facebook may link this data with your Facebook account, subject to their Privacy Policy. You can manage your preferences in your Facebook Ads Settings.
Cookie Preferences in the United States
Since our website is intended for use only in the United States, we follow U.S. privacy regulations such as the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
- You may adjust your browser settings to refuse cookies or notify you when cookies are being set.
- You can also opt-out of interest-based advertising using the Network Advertising Initiative Opt-Out Tool or the Digital Advertising Alliance Opt-Out Tool.
- Disabling certain cookies may affect site functionality.
We do not currently respond to browser “Do Not Track” signals, but you can opt-out of targeted advertising as described above.
6. Your Privacy Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information.
- Restrict or object to the processing of your data.
- Opt-out of targeted advertising or profiling.
- Request details on data shared for direct marketing purposes (California “Shine the Light” law).
To exercise your rights, email team@signwithhourglass.com or write to:
Hourglass Solutions
10461 Mill Run Cir #125
Owings Mills, MD 21117
We will respond within the legally required timeframe.
7. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may request:
- The categories and specific pieces of personal information we have collected about you.
- Deletion of your personal information, subject to certain exceptions.
- Correction of inaccurate information.
- To opt-out of the “sale” or “sharing” of your personal information for targeted advertising (we do not sell personal data as defined by CCPA).
We will not discriminate against you for exercising these rights.
8. Children’s Privacy (COPPA)
Our website and services are not intended for children under 13. We do not knowingly collect information from them. If we become aware that we have inadvertently collected data from a child under 13, we will delete it promptly.
9. Data Security & Retention
We implement reasonable technical and organizational measures to protect your personal information. Data is retained only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. If changes are significant, we will notify you via email or a notice on our site.
11. Contact Us
If you have any questions about this Privacy Policy or your personal data, contact us at:
Hourglass Solutions
10461 Mill Run Cir #125
Owings Mills, MD 21117
Email: team@signwithhourglass.com
Phone: 844-544-6552